Private Agent Troubleshooting¶

Overview¶

This topic provides troubleshooting details for issues encountered with Jitterbit Harmony Private Agents:

• Private Agent Known Issues
  Issues that have been identified with recent versions of Private Agents.

• Unable to Install 64-bit Windows Private Agents with TFA
  A workaround for installing 64-bit Windows Private Agents with two-factor authentication (TFA) enabled.

• Error 1722 with Windows Private Agents
  A possible cause and resolution for Error 1722 with Windows Private Agents.

• Connection Slots Error with Windows 64-bit Private Agents
  Instructions on changing the max_connections and checkpoint_timeout settings for Windows Private Agent versions 10.13 or earlier receiving a certain error message.

• PostgreSQL Errors with Windows Private Agents
  A possible cause and resolution for PostgreSQL errors with Windows Private Agents.

• IPv6 Issues with Windows Private Agents
  Instructions for disabling IPv6 and IP Helper on Windows Private Agents.

• Lost Connections with Private Agents on an Azure Server
  Instructions on troubleshooting a Linux or Windows Private Agent installed on a Microsoft Azure server.

• Private Agent Not Running or Is Stopped or Unreachable
  Instructions on troubleshooting the Agent Not Running or Unreachable error message.

• Private Agent Showing Different Versions or IPs
  Instructions on troubleshooting Private Agents that show different versions or IPs on the Agents page in the Management Console.

• Jitterbit Apache Server Error
  Information on a specific Jitterbit Apache server error.

For additional support, contact Jitterbit Support.