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IPv6 issue on Windows private agents


Some customers have experienced issues when Internet Protocol version 6 (IPv6) is enabled. In these instances, we recommend disabling IPv6 and IP Helper.

Disable IPv6

To disable IPv6:

  1. On Windows, open Control Panel > Network and Internet > Network Connections.

  2. Open the Properties of a connection.

  3. Clear the checkbox for Internet Protocol Version 6 (TCP/IPv6):


Disable IP helper

To disable IP Helper:

  1. On Windows, open Services.

  2. Locate IP Helper in the list of services. Then right-click on IP Helper and select Properties.

  3. In the IP Helper Properties, click Stop to stop the service, and change the Startup type to Disabled: