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ServiceNow connection guide for Jitterbit App Builder

Overview

This guide describes the system requirements and instructions for connecting App Builder to a ServiceNow database server.

System requirements

Database server

ServiceNow Database Server

Client web browser

  • Chrome TM 60 or newer

  • Firefox ® 55 or newer

  • Safari ® 11.0.2 or newer

Connection instructions

Adding a OAuth security provider

  1. Navigate to the App Builder IDE

  2. From the Connect menu, click on the Connect to your enterprise link

  3. On left hand side, click on Security Providers, then click Create in User Authentication panel

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  4. In the Properties panel, configure the parameters with the following values:

    • AuthorizationEndpoint: https://<your instance>.service-now.com/oauth_auth.do

    • ClientId: Must be obtained from client's ServiceNow account

    • Client Secret: Must be obtained from client's ServiceNow account

    • GrantType: authorization_code

    • TokenEndpoint: https://<your instance>.service-now.com/oauth_token.do

  5. ClientId and Client Secret can be obtained by signing into https://<your instance>.service- now.com/ > Application Registry > Choose or Create OAuth Registry for Connection

  6. On same page as step 5, enter Redirect URL as https://<URL>/signin-<SecurityProvider> where URL is your vinyl server, and Security Provider is the OAuth Security Provider from first step.

Adding a RDBMS security provider

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  1. Navigate to the App Builder IDE

  2. From the Connect menu, click on the Connect to your enterprise link

  3. On left hand side, click on Security Providers, then click Create in Data Source Authentication panel

  4. In the Properties panel, configure the parameters with the following values:

    • AuthenticationType: AuthorizationCode

    • OAuthProvider: The name of the OAuth provider in the previous step

Adding a server

  1. Navigate to the App Builder IDE

  2. From the Connect menu, click on the Connect to your enterprise link

  3. Click the Create button on the top left of the Data Servers panel. This will bring up the Add Server page.

    • Type: Service Now

    • Instance Name: Can be found at https://developer.servicenow.com/ > Manage Instance

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  4. Click Save to complete server connection.

  5. Click Test Connection to ensure connection works properly.