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Act! CRM Connector

Summary

The Jitterbit Harmony Act! CRM Connector establishes access to Act! CRM.

The Act! CRM connector provides an interface for creating an Act! CRM connection, the foundation used for generating instances of Act! CRM activities. Activities interact with Act! CRM through the connection and are intended to be used as sources (to provide data in an operation) or targets (to consume data in an operation).

The Act! CRM connector is accessed from the design component palette's Connections tab (see Design Component Palette).

Note

This connector can be used only with Private Agents. In addition, it is a Connector SDK-based connector, which may be referred to by Jitterbit when communicating changes made to connectors built with the Connector SDK.

Connection Documentation

In addition to the Act! CRM connection, see Jitterbit's comprehensive Act! CRM connection details page. Configuration details such as these are included on that page:

  • Getting Started: Initial steps for establishing a connection.
  • Advanced Features: User-defined views and SSL configuration.
  • Data Model: The data model that the connector uses to represent the endpoint.
  • Advanced Configurations Properties: Properties that can be defined to configure a connection for both basic and advanced configurations.

Activity Documentation

Together, a specific Act! CRM connection and its activities are referred to as an Act! CRM endpoint:

Act! CRM activity types

  • Query: Retrieves records from a table at Act! CRM and is intended to be used as a source in an operation.

  • Create: Inserts a record into a table at Act! CRM and is intended to be used as a target in an operation.

  • Update: Updates a record in a table at Act! CRM and is intended to be used as a target in an operation.

  • Delete: Deletes a record from a table at Act! CRM and is intended to be used as a target in an operation.

Prerequisites and Supported API Versions

The Act! CRM connector requires the use of an agent version 10.1 or later. These agent versions automatically download the latest version of the connector when required.

This connector requires the use of a Private Agent.

Refer to the endpoint documentation for information on the schema nodes and fields.

Troubleshooting

If you experience issues with the Act! CRM connector, these troubleshooting steps are recommended:

  1. Click the Test button in the connection configuration to ensure the connection is successful and to ensure the latest version of the connector is downloaded to the agent (unless using the Disable Auto Connector Update organization policy).

  2. Check the operation logs for any information written during execution of the operation.

  3. Enable operation debug logging for Private Agents to generate additional log files and data.

  4. Enable connector verbose logging for this connector using this specific configuration entry of logger name and level:

    <logger name="org.jitterbit.connector.verbose.logging.ActCRM" level="TRACE"/>

  5. Check the agent logs for more information.