BMC Helix ITSM Connection¶
Introduction¶
A BMC Helix ITSM connection, created using the BMC Helix ITSM connector, establishes access to BMC Helix ITSM. Once a connection is configured, you can create instances of BMC Helix ITSM activities associated with that connection to be used either as a source (to provide data in an operation) or as a target (to consume data in an operation).
Create or Edit a BMC Helix ITSM Connection¶
A new BMC Helix ITSM connection is created using the BMC Helix ITSM connector from one of these locations:
- The design component palette's Connections tab (see Design Component Palette).
- The Global Connections page (see Create a Global Connection in Global Connections).
An existing BMC Helix ITSM connection can be edited from these locations:
- The design component palette's Connections tab (see Design Component Palette).
- The project pane's Components tab (see Component Actions Menu in Project Pane Components Tab).
- The Global Connections page (see Edit a Global Connection in Global Connections).
Configure a BMC Helix ITSM Connection¶
Configuration of a BMC Helix ITSM connection includes these fields:
Tip
Fields with a variable icon support using global variables, project variables, and Jitterbit variables. Begin either by typing an open square bracket
[
into the field or by clicking the variable icon to display a list of the existing variables to choose from.
-
Connection Name: Enter a name to use to identify the BMC Helix ITSM connection. The name must be unique for each BMC Helix ITSM connection and must not contain forward slashes (
/
) or colons (:
). This name is also used to identify the BMC Helix ITSM endpoint, which refers to both a specific connection and its activities. -
Host URL: Enter the BMC Helix ITSM host URL.
-
User Name: Enter the BMC Helix ITSM username.
-
Password: Enter the BMC Helix ITSM password.
-
Use Proxy per Endpoint: When using a Private Agent, this setting can be selected to use Private Agent proxy settings.
-
Test: Click to verify the connection using the provided configuration.
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Save Changes: Click to save and close the connection configuration.
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Discard Changes: After making changes to a new or existing configuration, click to close the configuration without saving. A message asks you to confirm that you want to discard changes.
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Delete: After opening an existing connection configuration, click to permanently delete the connection from the project and close the configuration (see Component Dependencies, Deletion, and Removal). A message asks you to confirm that you want to delete the connection.
Next Steps¶
After a BMC Helix ITSM connection has been created, you place an activity type on the design canvas to create an activity instance to be used either as a source (to provide data in an operation) or as a target (to consume data in an operation).
Menu actions for a connection and its activity types are accessible from the project pane and design component palette. For details, see Actions Menus in Connector Basics.
These activity types are available:
-
Work Order: Manipulates a BMC Work Order form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Query: Finds a BMC form at a BMC Helix ITSM endpoint and is intended to be used as a source in an operation.
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Merge: Merges a BMC form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Create: Creates a BMC form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Update: Updates a BMC form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Incident Management: Manipulates a BMC Incident Management form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Delete: Deletes a BMC form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Change Management: Manipulates a BMC Change Management form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Known Error: Manipulates a BMC Known Error form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.
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Problem Management: Manipulates a BMC Problem Management form at a BMC Helix ITSM endpoint and is intended to be used as a target in an operation.