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BMC Helix Operations Management Connector

Summary

The BMC Helix Operations Management connector provides an interface for entering user-provided input such as credentials to create an authenticated BMC Helix Operations Management connection. That connection provides the foundation to configure associated BMC Helix Operations Management activities that interact with the connection.

Supported API Versions and Prerequisites

The BMC Helix Operations Management connector uses the BMC Helix Operations Management REST API.

The BMC Helix Operations Management connector requires the use of an agent version 10.1 or later. These agent versions automatically download the latest version of the connector when required.

Connector Overview

This connector is used to first configure a BMC Helix Operations Management connection, establishing access to BMC Helix Operations Management, and then used to configure one or more BMC Helix Operations Management activities associated with that connection as a source or target within an operation:

  • Get Event: Retrieves event data from BMC Helix Monitor and sends it to a BMC Helix Operations Management endpoint and is intended to be used as a source in an operation.

  • Search Events: Queries event data and sends relevent events to a BMC Helix Operations Management endpoint and is intended to be used as a source in an operation.

  • Create Event: Creates a new event at a BMC Helix Operations Management endpoint and is intended to be used as a target in an operation.

  • Register Webhook: Registers a Webhook API in BMC Helix Operations Management and is intended to be used as a target in an operation.

  • Deregister Webhook: Unregisters an existing Webhook from BMC Helix Operations Management and is intended to be used as a target in an operation.

  • Update Event: Updates event data in a BMC Helix Operations Management endpoint and is intended to be used as a target in an operation.

Together, a specific BMC Helix Operations Management connection and its activities are referred to as a BMC Helix Operations Management endpoint.

Note

This connector is a Connector SDK-based connector, which may be referred to by Jitterbit when communicating changes made to connectors built with the Connector SDK.

Accessing the Connector

The BMC Helix Operations Management connector is accessed from the design component palette's Connections tab (see Design Component Palette).

Activities

Troubleshooting

If you experience issues with the BMC Helix Operations Management connector, these troubleshooting steps are recommended:

  1. Click the Test button in the connection configuration to ensure the connection is successful and to ensure the latest version of the connector is downloaded to the agent (unless using the Disable Auto Connector Update organization policy).

  2. Check the operation logs for any information written during execution of the operation.

  3. Enable operation debug logging (for Cloud Agents or for Private Agents) to generate additional log files and data.

  4. If using Private Agents, you can check the agent logs for more information.