Skip to Content

Salesforce Marketing Cloud Connector

Summary

The Salesforce Marketing Cloud connector establishes access to Salesforce Marketing Cloud.

Important

We recommend using the Salesforce Marketing Cloud v2 connector to connect to Salesforce Marketing Cloud as it improves the usability of the connection configuration UI and allows for additional configuration properties.

The Salesforce Marketing Cloud connector provides an interface for creating a Salesforce Marketing Cloud connection, the foundation used for generating instances of Salesforce Marketing Cloud activities. These activities, once configured, interact with Salesforce Marketing Cloud through the connection.

The Salesforce Marketing Cloud connector is accessed from the design component palette's Project endpoints and connectors tab (see Design Component Palette).

Note

This connector can be used only with Private Agents. In addition, it is a Connector SDK-based connector, which may be referred to by Jitterbit when communicating changes made to connectors built with the Connector SDK.

Connection Documentation

In addition to the Salesforce Marketing Cloud connection, see the comprehensive Salesforce Marketing Cloud connection details page. Configuration details such as these are included on that page:

  • Getting Started: Initial steps for establishing a connection.
  • Advanced Features: User-defined views and SSL configuration.
  • Data Model: The data model that the connector uses to represent the endpoint.
  • Advanced Configurations Properties: Properties that can be defined to configure a connection for both basic and advanced configurations.

Activity Documentation

Together, a specific Salesforce Marketing Cloud connection and its activities are referred to as a Salesforce Marketing Cloud endpoint:

Salesforce Marketing Cloud activity types

  • Query: Retrieves records from a table at Salesforce Marketing Cloud and is intended to be used as a source in an operation.

  • Create: Inserts a record into a table at Salesforce Marketing Cloud and is intended to be used as a target in an operation.

  • Update: Updates a record in a table at Salesforce Marketing Cloud and is intended to be used as a target in an operation.

  • Delete: Deletes a record from a table at Salesforce Marketing Cloud and is intended to be used as a target in an operation.

  • Execute: Executes a procedure at Salesforce Marketing Cloud and is intended to be used as a target in an operation.

Prerequisites and Supported API Versions

The Salesforce Marketing Cloud connector requires the use of an agent version 10.1 or later. These agent versions automatically download the latest version of the connector when required.

This connector requires the use of a Private Agent.

Refer to the documentation for information on the schema nodes and fields.

OAuth Authentication

OAuth authentication is supported as described in Configure OAuth Connections.

Troubleshooting

If you experience issues with the Salesforce Marketing Cloud connector, these troubleshooting steps are recommended:

  1. Click the Test button in the connection configuration to ensure the connection is successful and to ensure the latest version of the connector is downloaded to the agent (unless using the Disable Auto Connector Update organization policy).

  2. Check the operation logs for any information written during execution of the operation.

  3. Enable operation debug logging for Private Agents to generate additional log files and data.

  4. Enable connector verbose logging for this connector using this specific configuration entry of logger name and level:

    <logger name="org.jitterbit.connector.verbose.logging.SFMarketingCloud" level="TRACE"/>
    
  5. Check the agent logs for more information.