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A ServiceMax Bulk Query activity interacts with a ServiceMax connection to query a large number of records to use as a source in an operation. After configuring a ServiceMax connection, you can configure as many ServiceMax activities as you like for each ServiceMax connection.

The Bulk Query activity is faster and scales better than a non-bulk ServiceMax Query activity, but should be used only if you do not need to use a transformation to change data prior to reaching its target. (ServiceMax bulk activities cannot be used with transformations.)

The ServiceMax connector supports Salesforce Bulk API 2.0. For more information, see Prerequisites and Supported API Versions.

Creating a ServiceMax Activity

From the design canvas, open the Connectivity tab of the design component palette:

Within the Endpoints filter, click the ServiceMax connection block to display activities that are available to be used with a ServiceMax connection:

To create an activity that can be configured, the activity must first be added to an operation on the design canvas. To add an activity to an operation, drag the activity block from the palette to the operation.

For more information about the parts of an operation and adding activities to operations, see Operation Creation and Configuration.

Accessing Menu Actions

After a ServiceMax activity has been added to an operation, menu actions for that activity are accessible from the project pane in both the Workflows and Components tabs, and from the design canvas:

  • Project Pane: In the Workflows or Components tab of the project pane, hover over an activity name and click the actions menu icon  to open the actions menu.

  • Design Canvas: Within the operation, click an existing activity block to open the actions menu.

Each of these menu actions is available:

  • View/Edit: This opens the activity configuration screen for you to configure the activity. For details, see Configuring a ServiceMax Bulk Query Activity later on this page.
  • Delete: This is used to permanently delete the activity (see Component Dependencies, Deletion, and Removal).
  • Rename: This positions the cursor on the activity name in the project pane for you to make edits.
  • View Dependencies: This changes the view in the project pane to display any other parts of the project that the activity is dependent on (see Component Dependencies, Deletion, and Removal).
  • Remove: Available only from the actions menu on the design canvas, this removes the activity as a step in the operation without deleting it from the project. When you remove an activity that is adjacent to a transformation, if schemas are provided within that activity, they will no longer be referenced by the transformation. Removed components can be accessed or permanently deleted from the project pane (see Component Dependencies, Deletion, and Removal).
  • Deploy: This deploys the activity and any components it is dependent on (see Component Deployment).
  • Configurable Deploy: This opens the deployment screen, where you can select project components to deploy (see Component Deployment).
  • Add to group: This opens a prompt to create a new custom group or to add the component to an existing group. Custom groups are an organizational tool to help organize a project (see Component Groups).
  • Duplicate: This creates a copy of the activity as a new, unreferenced component. Upon creating the component copy, the cursor is positioned on the component name within the project pane for you to rename the component.

Configuring a ServiceMax Bulk Query Activity

Follow these steps to configure a ServiceMax Bulk Query activity:

Step 1 – Enter Basic Information and Select Object(s)

  • Name: Enter a name to use to identify the ServiceMax activity. The name must be unique for each ServiceMax Bulk Query activity and must not contain forward slashes (/) or colons (:).
  • Select Object(s): This section displays objects available in the ServiceMax endpoint:

    • View: Use the dropdown to filter the list of objects to all objects, standard objects, or custom objects that support bulk query. By default, all objects are shown.

    • Search: Enter any part of the object name into the search box to filter the list of objects. The search is not case-sensitive.

    • Refresh: Click the refresh icon  to reload objects and fields from the ServiceMax endpoint. This may be useful if you have recently added objects or fields to the ServiceMax instance.
    • Select Object(s): Click on an object from the list of objects to select it. Only one object may be selected.

      TIP: If the list does not populate with available objects, the ServiceMax connection may not be successful. Ensure you are connected by reopening the connection and retesting the credentials.
  • Save & Exit: If enabled, click to save the configuration for this step and close the activity configuration.
  • Next: Click to temporarily store the configuration for this step and continue to the next step. The configuration will not be saved until you click the Finished button on the last step.
  • Discard Changes: After making changes, click Discard Changes to close the configuration without saving changes made to any step. A message will ask you to confirm that you want to discard changes.

Step 2 – Select Fields and Create Conditions

TIP: Fields with a variable icon support using global variablesproject variables, and Jitterbit variables. Begin typing an open square bracket [ into the field or click the variable icon to display existing variables to choose from.

  • Select Fields & Create Conditions: This section displays fields for the selected object(s) that are available in the Salesforce endpoint. Objects that were selected in the previous step are shown in bold.
    • Search: Enter any part of the field name into the search box to filter the list of fields. The search is not case-sensitive. The listed results will be filtered in real time with each keystroke.
    • Select All: When using the search box to filter, you can use this checkbox to select all visible fields at once (objects and collapsed fields are not selected).
    • Select Fields: Select the checkboxes of the fields you want included in the query to have them automatically added to the SOQL statement on the right. Unless using the search box, you can also select an entire object to select all of its fields at once.
  • SOQL Statement: As you select fields, the query statement in the upper right text box will autopopulate with the object and selected fields. To use a custom SOQL statement, make edits within this text box as necessary. For reference on how to structure a custom SOQL statement, see Salesforce's documentation on SOQL SELECT Syntax.
  • Test Query: Click this button to validate whether the query is valid. If the query is valid, a sample of 10 records retrieved from the query will be displayed in a table similar to that shown below. If the query is not valid, relevant error messages will be displayed. The query must be valid in order to enable the Next button.

  • WHERE Clause (Optional): To add a WHERE clause, you can use the fields below as input to help construct the clause, or you can manually enter the clause in the lower text box.
    • Object: Field: Use the dropdown to select a field from the selected objects.
    • Operator: Use the dropdown to select the appropriate operator(s). The list of available operators depends on the data type of the selected field.

      !=Not equals
      <Less than
      <=Less than or equals
      >Greater than
      >=Greater than or equals
      INCLUDESApplies only to multi-select picklists
      EXCLUDESApplies only to multi-select picklists
      ANDTRUE if both left and right expressions are TRUE
      ORTRUE if either left or right expression is TRUE
      NOTTRUE if right expression is FALSE
    • Value: Enter the desired value to use with the dropdown selections.

      TIP: When using global variables in a WHERE clause, it is recommended to specify a default value so that script testing is possible. Otherwise, since global variables obtain their value at runtime, the syntax may be invalidated during testing if no default value is specified.
    • Add: Click the  link to automatically construct the clause based on the dropdown selections and entered value. The automatically constructed clause will appear in the lower text box. 
    TIP: To add multiple conditions to the clause, repeat the process by adding additional selections. Note that you may need to add a logical operator such as AND or OR to account for the additional conditions.
  • Back: Click to temporarily store the configuration for this step and return to the previous step.
  • Finished: Click to save the configuration for all steps and close the activity configuration.
  • Discard Changes: After making changes, click Discard Changes to close the configuration without saving changes made to any step. A message will ask you to confirm that you want to discard changes.

Next Steps

After configuring a ServiceMax Bulk Query activity, you can use it within an operation as described below. In addition, if you are running into record limits imposed by the target, you may want to use chunking.

Completing the Operation

After configuring a ServiceMax Bulk Query activity, complete the configuration of the operation by adding and configuring other activities or scripts as operation steps (see Operation Creation and Configuration). You can also configure an operation's operation settings, which include the ability to chain operations together that are in the same or different workflows (see Operation Settings).

ServiceMax Bulk Query activities can be used as a source with this operation pattern:

A ServiceMax activity can be used as an operation step in only a single operation. That is, you cannot reference the same activity multiple times within other operations. Instead, you can make a copy of a ServiceMax activity to use elsewhere (see Component Reuse).

Other patterns are not valid using ServiceMax Bulk Query activities. See the validation patterns on the Operation Validity page.

This example setup depicts one common operation setup using a ServiceMax Bulk Query activity:

In addition, the file-based target used in the operation must be using a CSV file format with a header and only these data types:

  • Base64
  • Boolean
  • Date formats
  • Double
  • Integer
  • ServiceMax ID
  • String

Operations that use ServiceMax activities can also have operation actions configured to trigger upon a SOAP fault — an error resulting from an incorrect message format, header processing, or incompatibility. Operation actions can be configured to run an operation or send an email after a SOAP fault occurs. For instructions on triggering an action upon SOAP fault, refer to Operation Actions.

When ready, deploy and run the operation (see Operation Deployment and Execution) and validate behavior by checking the operation logs (see Operation Logs).

Using Chunking

When using chunking on an operation where the source is a ServiceMax activity, the data will be chunked in the transformation, not when the data is retrieved. The target data will first be written to numerous temporary files (one for each chunk). These files will then be combined to one target file.

When using chunking with ServiceMax bulk activities, it is recommended to change the default chunk size of 200 to a large number, such as 10,000.

For instructions and best practices on using chunking, see Operation Options.

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Last updated:  Apr 10, 2020

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