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Introduction

A ServiceMax connection is configured using the ServiceMax connector to establish access with a specific ServiceMax instance. Once a connection is established, you can configure one or more ServiceMax activities associated with that connection to use as a source or target within an operation. In addition, the ServiceMax connection can be used within scripts.

NOTE: Cloud Studio supports Salesforce API version 47 from the Salesforce Winter '20 release.

Creating or Editing a ServiceMax Connection

From the design canvas, open the Connectivity tab of the design component palette:

To configure a new ServiceMax connection, within the Connectors filter, click the ServiceMax connector block:

To configure an existing ServiceMax connection, within the Endpoints filter, double-click the ServiceMax connection block:

This will open a configuration screen for the ServiceMax connection, covered next.

Configuring a ServiceMax Connection

Configuration of a ServiceMax connection includes these fields:

TIP: Fields with a variable icon support using global variablesproject variables, and Jitterbit variables. Begin typing an open square bracket [ into the field or click the variable icon to display existing variables to choose from.

  • Endpoint Name: Enter a name to use to identify the ServiceMax connection. The name must be unique for each ServiceMax connection and must not contain forward slashes (/) or colons (:). As a specific connection and its activities are referred to as an endpoint, this name is also used to identify the ServiceMax endpoint.
  • Server Host: Enter the URL of the server. If you are using a production instance, leave the default URL as https://login.salesforce.com. If you are using a sandbox instance, select the Sandbox checkbox below.
  • Sandbox: If you are using a ServiceMax sandbox instance, select this checkbox to toggle the Server Host field above to https://test.salesforce.com.
  • User Name & Password: Enter the username and password associated with the ServiceMax account you want to use.
  • Security Token: If required, enter the security token associated with the ServiceMax account.

    TIP: For more information, see Salesforce documentation for Reset Your Security Token.
  • Test: Click this button to verify the connection to the ServiceMax instance with the provided credentials.
  • Save Changes: Click this button to save and close the connection configuration.
  • Discard Changes: After making changes to a new or existing configuration, click Discard Changes to close the configuration without saving. A message will ask you to confirm that you want to discard changes.
  • Delete: After opening an existing connection configuration, click Delete to permanently delete the connection from the project and close the configuration (see Component Dependencies, Deletion, and Removal).

Next Steps

After configuring a ServiceMax connection, you can configure one or more ServiceMax activities associated with that connection to use as a source or target within an operation, or you can use the ServiceMax connection within a script as described below.

Configuring Activities

ServiceMax activities interact with the ServiceMax connection to act as sources (providing data within an operation) or targets (receiving data within an operation). For information, see these activities:

Standard ServiceMax Activities

  • Query: Queries data from a ServiceMax connection and is used as a source in an operation.
  • Insert: Inserts new data in a ServiceMax connection and is used as a target in an operation.
  • Update: Updates existing data in a ServiceMax connection and is used as a target in an operation.
  • Upsert: Both updates existing data and inserts new data in a ServiceMax connection and is used as a target in an operation.
  • Delete: Deletes data in a ServiceMax connection and is used as a target in an operation.

Bulk ServiceMax Activities

ServiceMax bulk activities are faster and scale better than non-bulk ServiceMax activities, but should be used only if you do not need to use a transformation to change data prior to reaching the target.

  • Bulk Query: Queries a large number of records from a ServiceMax connection and is used as a source in an operation.
  • Bulk Insert: Inserts a large number of new records in a ServiceMax connection and is used as a target in an operation.
  • Bulk Update: Updates a large number of existing records in a ServiceMax connection and is used as a target in an operation.
  • Bulk Upsert: Both updates a large number of existing records and inserts a large number of new records in a ServiceMax connection and is used as a target in an operation.
  • Bulk Delete: Deletes a large number of records form a ServiceMax connection and is used as a target in an operation. Deleted records are stored in the ServiceMax Recycle Bin prior to being permanently deleted.
  • Bulk Hard Delete: Hard deletes a large number of records form a ServiceMax connection and is used as a target in an operation. Hard deleted records automatically become eligible for deletion.

Using ServiceMax Connections in Scripts

ServiceMax connections can be referenced in a script using certain script functions that use a salesforceOrg as a parameter. For example:

To add a ServiceMax connection to a script to be referenced by one of these functions, drag the configured endpoint from the Endpoints tab of the script component palette to the script. Or, if you already know the function you want to use, add it from the Functions tab first; then position the cursor after the opening parenthesis of the function and press Control+Space to display a list of autocomplete suggestions. Select a connection to insert the connection reference into the script.

For more details on referencing activities in scripts, see Endpoints on the Jitterbit Script page.

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Last updated:  Dec 16, 2019

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