Skip to end of metadata
Go to start of metadata

Introduction

A ServiceNow connection is configured via the ServiceNow connector to establish access to an account on the ServiceNow instance. Once a connection is established, you can configure one or more ServiceNow activities associated with that connection to use as a source or target within an operation.

Creating or Editing a ServiceNow Connection

From the design canvas, open the Connectivity tab of the design component palette:

Connectivity tab

To configure a new ServiceNow connection, within the Connectors filter, click the ServiceNow connector block:

ServiceNow connection new

To configure an existing ServiceNow connection, within the Endpoints filter, double-click the ServiceNow connection block:

ServiceNow connection existing

This will open a configuration screen for the ServiceNow connection, covered next.

Configuring a ServiceNow Connection

Configuration of a ServiceNow connection includes these fields:

ServiceNow connection configuration

TIP: Fields with a variable icon Variable icon support using global variables, project variables, and Jitterbit variables. Begin by either typing an open square bracket [ into the field or by clicking the variable icon to display a list of the existing variables to choose from.

  • Endpoint Name: Enter a name to use to identify the ServiceNow connection. The name must be unique for each ServiceNow connection and must not contain forward slashes (/) or colons (:).

  • Client ID: Enter the client ID for the ServiceNow instance. See ServiceNow Registration for details.

  • Client Secret: Enter the client secret for the ServiceNow instance. See ServiceNow Registration for details.

  • Username: Enter the username for the ServiceNow instance.

  • Password: Enter the password for the ServiceNow instance.

  • Instance: Enter the URL of the ServiceNow instance, such as https://MyInstance12345.service-now.com/.

  • Test: Click this button to verify the connection. The server will check only that the specified user can make a connection.

    TIP: ServiceNow Personal Developer Instances are known to "go to sleep" if you haven't recently logged in to the ServiceNow UI. If you receive an error while testing the connection, ensure that the ServiceNow instance is active and then try again.

  • Save Changes: Click this button to save and close the connection configuration.

  • Discard Changes: After making changes to a new or existing configuration, click Discard Changes to close the configuration without saving. A message will ask you to confirm that you want to discard changes.

  • Delete: After opening an existing connection configuration, click Delete to permanently delete the connection from the project and close the configuration (see Component Dependencies, Deletion, and Removal). A message asks you to confirm that you want to delete the connection.

Next Steps

After configuring a ServiceNow connection, you can configure one or more ServiceNow activities associated with that connection to use as a source or target within an operation. For more information, see these pages:

  • Query: Retrieves an existing record on a ServiceNow connection and is intended to be used as a source in an operation.

  • Create: Inserts a new record into a ServiceNow connection and is intended to be used as a target in an operation.

  • Update: Updates an existing record on a ServiceNow connection and is intended to be used as a target in an operation.

  • Delete: Deletes an existing record on a ServiceNow connection and is intended to be used as a target in an operation.

On This Page

Last updated:  Nov 12, 2019

  • No labels