System Status Notifications

Introduction

To view or manage real-time information on Jitterbit system performance, visit the Jitterbit Trust site (trust.jitterbit.com).

Once at the Jitterbit Trust site, to receive updates and changes on Jitterbit's system status and notifications of releases and their progress, click Subscribe to Updates in the upper right. A dialog appears where you can select to receive notifications through email, text, or webhook, each described below.

Notifications are sent on creation, update, and resolution of incidents. Notifications are also sent approximately two weeks prior to a release and a series of notifications are sent during each release. 

Email Notifications

This section describes how to subscribe to or unsubscribe from email notifications.

Subscribing to Email Updates

To subscribe to email updates, follow these steps:

1. At the Jitterbit Trust site, click Subscribe to Updates in the upper right to open a dialog. Click the envelope icon and enter an email address for email notifications; then click Subscribe via Email:

   

2. The next screen allows you to select the various regions and components applicable to the notifications. Our suggested best practice is to select all components for all regions:
   

   

3. An email message will be sent to the email address you entered confirming receipt of this request. Click the confirmation link within the email to confirm your subscription.

Unsubscribing to Email Updates

To unsubscribe an existing subscription, follow these steps:

1. At the Jitterbit Trust site, click Subscribe to Updates in the upper right to open a dialog.
2. Click the envelope icon and enter your email address, validate the captcha, and then click the red Unsubscribe from Updates link underneath your email address in the dialog.
3. Confirm your selection. Once you have confirmed your selection, you will be unsubscribed from all updates.

Text Notifications

This section describes how to subscribe to or unsubscribe from text notifications.

Subscribing to Text Updates

To subscribe to text updates, follow these steps: 

1. At the Jitterbit Trust site, click Subscribe to Updates in the upper right to open a dialog.
2. Click the phone icon and enter a phone number for SMS notifications; then click Subscribe via SMS.

3. A text message will be sent to your phone number confirming receipt of this request. The text message will provide a URL to manage your subscription. Selecting your region applicable for notification can be done from that URL.

   NOTE: There is a link to click for numbers outside of US/Canada.

Unsubscribing to Text Updates

To unsubscribe from text updates, reply to the text message with the word "STOP".

Webhook Notifications

This section describes how to subscribe to or unsubscribe from webhook notifications.

Subscribing to Webhook Updates

To subscribe to webhook updates, follow these steps:

1. At the Jitterbit Trust site, click Subscribe to Updates in the upper right to open a dialog.
2. Click the <> icon and enter a URL for webhook notifications and an email address for endpoint failure notifications; then click Subscribe to Notifications.

Unsubscribing to Webhook Updates

To unsubscribe from webhook updates, contact Jitterbit Support.