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IMPORTANT: Due to TLS Version Changes, You May Need to Upgrade Your Jitterbit Harmony Installation Now to Ensure Compatibility

As a user of an older version of Jitterbit Harmony, you may be using TLS 1.0 or TLS 1.1 encryption to connect with your software such as Salesforce, NetSuite and Autodesk.  

Critical software that your business uses may be undergoing changes in the version of TLS being used. Depending on your vendor, they may soon require use of version TLS 1.2.  At Jitterbit, we pride ourselves on staying ahead of the curve and have already updated our software to support TLS 1.2 (with backward compatibility with the TLS 1.1 and TLS 1.0 versions). In order to continue using Jitterbit Harmony software in 2019 and beyond, you may need to upgrade to our latest release.

NOTE: The change in TLS version is being required by several software vendors such as Salesforce, NetSuite and Autodesk. Other vendors will be taking similar measures. If the software packages you use haven't yet announced TLS version changes, you may not need to upgrade at this time. However, we do recommend updating to the latest distribution as a best practice. Future versions of the software you use may require the upgrade.

For Specific Information on Salesforce, NetSuite and Autodesk Software

Please use the following links to learn more about the specific changes in TLS requirements for these software packages.

How to Upgrade Your Jitterbit Software


If you are using our free Jitterbit Cloud Data Loader / Jitterbit Data Loader product

 Depending on the version of Data Loader you are using, there are two ways to upgrade:

  1. Jitterbit Cloud Data Loader users (v7.x.x and up) can simply log in to the Jitterbit Harmony Portal at login.jitterbit.com with your existing credentials.  From any page within the Harmony Portal, use the orange hamburger menu and select Downloads. Download the Windows or Mac OS version. Run the installation executable to upgrade to the latest version.  
    1. If you are using Version 8.4.4 OR HIGHER, you are already compatible with TLS 1.2 (with backward compatibility with the TLS 1.1 and TLS 1.0 versions).  No further action is required at this time. However, we do recommend updating to the latest distribution as a best practice. Future versions of the software you use may require the upgrade.
    2. If you are using a version that is LOWER THAN 8.4.4, you will be required to UPGRADE to be compatible with TLS 1.2. Simply log in to the Jitterbit Harmony Portal at login.jitterbit.com with your existing credentials.  From any page within the Harmony Portal, use the orange hamburger menu and select Downloads. Download the Windows or Mac OS version. Run the installation executable to upgrade to the latest version.  
  2. On-Premises Jitterbit Data Loader users (v5.x.x) will need to create a new Cloud Data Loader account. You can register here. Login and download the Jitterbit Cloud Data Loader. Install the software. NOTE: Carefully follow the upgrade wizard exactly when you first open the application.

If you are a licensed Jitterbit Harmony user (Version 7.x.x or above)

Verify that you are using Version 7 or above by looking at the top of the screen in Jitterbit Harmony Design Studio.

  • If you are running your integrations on the Jitterbit Harmony Cloud Agent Group and using Jitterbit Harmony Cloud Studio, you are already compatible with TLS 1.2 (with backward compatibility with the TLS 1.1 and TLS 1.0 versions). No further action is required at this time.
  • If you are using Jitterbit Harmony Private Agents and Jitterbit Harmony Design Studio that are Version 8.4 OR HIGHER, you are already compatible with TLS 1.2 (with backward compatibility with the TLS 1.1 and TLS 1.0 versions). No further action is required at this time. However, we do recommend updating to the latest distribution as a best practice. Future versions of the software you use may require the upgrade.
  • If you are using Jitterbit Harmony Private Agents and Jitterbit Harmony Design Studio that are LOWER THAN 8.4, you will be required to UPGRADE to be compatible with TLS 1.2. Log in to the Jitterbit Harmony Portal at login.jitterbit.com with your existing credentials.  From any page within the Harmony Portal, use the orange hamburger menu and select Downloads. Download the appropriate Private Agent and Studio. Run the installation executables to upgrade to the latest versions.  

If you are a licensed Jitterbit user (Version 5.x.x or below)

Verify that you are using Version 5.xx or below by looking at the top of the screen in Jitterbit Studio / Client.

  • If you are using Version 5.5.2 OR HIGHER, you are already compatible with TLS 1.2 (with backward compatibility with the TLS 1.1 and TLS 1.0 versions). No further action is required at this time.
  • If you are using a version that is LOWER THAN 5.5.2, you will be required to UPGRADE. Download the appropriate version of the Server and Studio at Customer Downloads.



Questions?

Please visit the links to the page for your specific software.

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Last updated:  Aug 09, 2019