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 Note:  The Agent Groups Console is available to members of the Administrator Role. Members of the User Role will not see this option in their menu.

  • Click Menu in the Main Menu bar.


  • The drop-down menu displays all available functions in the WMC.
  • Hover over Agent Groups  in the list on the left side of the drop-down menu.
  • Highlight and Click on Agent Groups in the right side of the drop-down menu.