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This page describes the recommended approach for configuring outbound messages in Jitterbit – by using a custom Jitterbit Harmony LIVE API. This applies to Salesforce outbound messaging as well as to Autodesk evented webhooks and generic webhooks.

To demonstrate, we use an example of sending an outbound message from Salesforce to Jitterbit that is triggered whenever the Account object is updated in Salesforce. Jitterbit then processes the outbound message request and inserts and/or updates Account information in an Oracle database to keep the information synced. Refer to the Jitterpak Outbound_Message_API.jpk for the example setup. 

Step 1 – Create Workflow Rule and Outbound Message to Obtain WSDL (Salesforce)

An outbound message must be triggered to call to the Jitterbit Agent (Local or Cloud). In Salesforce, this can be set up using a workflow rule that triggers the outbound message.

  1. Log in to your Salesforce account and open your Workflow Rules.
    • Go to Setup > Process Automation > Workflow Rules.
    • Or, from Setup, use the Quick Find box to find Workflow Rules.
  2. You should be on the screen showing All Workflow Rules. Click the button for a New Rule.
  3. The New Workflow Rule screen will take you through a series of steps to set up your new rule. In the first step, Step 1: Select object, select the Salesforce object that you will be working with in Jitterbit. Click Next.

    EXAMPLE: In the example, we used the Salesforce object "Account."

  4. Next is Step 2: Configure Workflow Rule
    1. Edit Rule: Give your rule a Rule Name. It is best practice to include the name of the Salesforce object that the rule applies to in the rule name. Optionally, enter a Description of your rule.

      EXAMPLE: In the example, we named our rule "Jitterbit-Account," used to push Salesforce account updates to Jitterbit.
    2. Evaluation Criteria: Select the evaluation criteria for your specific use. If you need to create and not update, select the first "created" option. If you are going to use synchronization in your operation, select the second "created, and every time it's edited," option. If you have a timed event, select the third option ,"created, and any time it's edited to subsequently meet criteria."

      EXAMPLE: In the example, we selected "created, and every time it's edited" because we want the Salesforce "Account" object to synchronize.
    3. Rule Criteria: In order to prevent an infinite loop when objects are updated, it is strongly suggested to exclude the Salesforce username that is configured on the Salesforce Org in Jitterbit. Under Field, use the dropdown to select "Current User: Username," with the Operator specified as "not equal to," and the Value as the Salesforce username for the Salesforce Org used in Jitterbit. Click Save & Next to continue.
  5. Next, in Step 3: Specify Workflow Actions, you will need to define the action that should happen when the rule is triggered. Under Immediate Workflow Actions, use the Add Workflow Action dropdown to select New Outbound Message.

    1. Give your outbound message a Name and optionally a Description

      EXAMPLE: In the example, we named our outbound message "Jitterbit-Account Update," defining the fields to send to Jitterbit.
      NOTE: The Unique Name can be left as the name that is automatically generated unless another outbound message with the same unique name has previously been used on your Salesforce account.
    2. For the Endpoint URL, enter a dummy URL that will be replaced later on in this process. In a later step described on this page, you will need to replace this temporary URL with the final API URL that will be provided by Jitterbit during creation of your custom Harmony LIVE API. 

      EXAMPLE: In the example, for now we use a dummy Endpoint URL of
    3. Select the Available Fields that you want to use in your Jitterbit operation and add them to the Selected Fields side using the arrows. The "Id" field will be selected automatically. When you are done, click the Save button.

      NOTE: It is recommended to include all desired fields that you want to sync in the outbound message in order to cut down on the number of API requests.

      This is because a workflow rule can apply to only one object in Salesforce. Therefore an outbound message is for a single object. Note that you cannot use an outbound message to edit and then send the account and all the contacts into a database. Instead you can send the ID field in the outbound message into Jitterbit, and then query back into Salesforce to pull all the desired records (see Salesforce Query Wizard).

  6. This should return you to the Step 3: Specify Workflow Actions screen. From here, within Immediate Workflow Actions, click on the name of the outbound message you have just created. On the next screen, under Workflow Outbound Message Details, next to Endpoint URL, use the "Click for WSDL" link and save the file, being sure to change the file extension from .xml to .wsdl. You may also wish to change the name of the WSDL file to reflect the specific outbound message.

    EXAMPLE: In the example, we named our WSDL file "jitterbit-account-outbound.wsdl."

    NOTE: Even though the Endpoint URL is temporary, to be replaced with the final URL during a later step, it's OK to download the WSDL now because the URL is not used by Jitterbit. However, if you prefer, you can come back and re-download the WSDL later so that the final URL is listed in the file.

Step 2 – Configure Operations (Jitterbit Studio)

Next you need to create an operation chain in Jitterbit that will handle the Harmony LIVE API call. This can be done a variety of ways. Below is a recommended setup for a chain of operations that takes into account best practices in Jitterbit.

Create Script and Global Variable

In this demonstration, the first operation in the operation chain will be a script. This script operation will be used to receive the Salesforce outbound message.

NOTE: Using a script as the first operation is not required, but is recommended because the first operation in a chain is not logged unless debugging is turned on.

Therefore, we want to put our API processing downstream in the operation chain so that if there are any issues, we can more easily troubleshoot, as well as see a more complete history of errors, without turning on debugging.

  1. Within your Jitterbit Studio project, create a new script as an operation. This can be done in several ways described in Creating an Operation. One way is to right-click on Operations in the project items list on the left, and and select New Operation. In the popup, select Script as the type.
  2. The Operations tab will open in the main view of Studio with a graphical representation of your operation containing a Script. Double-click the Script icon within the operation and select the button Create New Jitterbit Script

  3. The Scripts tab will open. In the script, we will use a new global variable for the API request. Between the <trans> tags, enter the following. Also give your script a Name (e.g. "Receive SF Account Outbound Message), then save and close the Scripts tab.

    EXAMPLE: In the above example, we chose to name our new global variable org.api.account.request and set it equal to the predefined global variable jitterbit.api.request.body. For more information see Using Global Variables and Predefined Global Variables for Harmony LIVE API.
  4. Since we are using a new global variable in the script, we also need to create the global variable in Jitterbit. This can be done in several ways described in Creating a Global Variable Source. One way is to right-click on Sources in the project items list on the left, and select New Source. In the popup, select Global Variable as the type.
  5. The Sources tab will open in the main view of Studio with the Global Variable type selected. Enter a Name for your global variable (e.g. "API Account Request) and enter the Variable you want to create as used in your script.
  6. The first operation in the operation chain is now configured.

Create API Response Operation

The next operation in our operation chain will be used to acknowledge the API response. This operation will be set up to run dependent upon the first operation running (when a Salesforce outbound message is received).

NOTE: This operation is used to send a success message back to Salesforce immediately, indicating that the outbound message has been received. This response does not indicate if the database update was successful.

If you need to send success or failure messages to Salesforce, you can alternatively put the API response at the end of the operation chain and provide a global variable. However, note that for long-running operations this is more susceptible to timeout issues. Instead, we suggest sending an acknowledgement as soon as the request is received, as described here.

  1. Within your Jitterbit Studio project, create a new transformation as an operation. This can be done in several ways described in Creating an Operation. One way is to right-click on Operations in the project items list on the left, and and select New Operation. In the popup, select Transformation as the type.
  2. The Operations tab will open in the main view of Studio with a graphical representation of your operation containing the standard components: Source, Transformation, and Target. Double-click the Transformation icon within the operation and select the button Create New Transformation.
  3. The Transformation Wizards tab will open where you will configure the operation.
    1. On the first screen, Name, enter a Name for the transformation (e.g. "Send API Response"), select a Source of the outbound message if applicable, and select the Target of the API response. Click Next to continue.

      EXAMPLE: In the example, we do not need to configure a source because the API request from the Salesforce outbound message is being received by our script operation. In this case the selected Source is "(None)." For Target, we selected "SOAP/WSDL Response" to use the WSDL we downloaded from Salesforce.

    2. On the next screen, Target, select the button for "Select a local WSDL file" and browse to the location where you saved the WSDL downloaded from Salesforce.

      NOTE: The Source screen of the Transformation Wizard is no longer applicable when the Source is set to "(None)."

    3. On the same Target step, you can now select an operation if multiple methods are available. You can determine which one you need by looking at the request and/or response structures. Click Next to continue. Then choose whether to validate against the WSDL's schema, and click Finish to continue.

      EXAMPLE: For a Salesforce outbound message, nothing needs to be modified, so we just click Next.

  4. The Transformations tab will display. On the right side (target side), fully expand the tree and double-click on "[EV?] Ack (Boolean)." 
  5. The Formula Builder will display. Type the word "true" (no quotes) between the <trans> tags and click OK. Then save and close the Transformations tab.

    NOTE: The "true" lets Salesforce know the record was received successfully. If "true" were not received, then Salesforce would continue trying to send the record for 24 hours increasing the time between attempts.
  6. Now return to the Operations tab and you should see your configured transformation, along with a Target. Right-click on the Target icon and select Use API Response. If you have not done so already, double-click on the operation name to rename it (e.g. "Send API Response). 

    EXAMPLE: In the example, the Source icon is now removed from the operation graph since we selected a source of "(None)" in the transformation.
  7. Next, we need to set up this operation to run when our first configured operation (with the script) receives a Salesforce outbound message. To do so, return to the Operations tab and select your first operation. Double-click on the script to re-open it. Add a RunOperation function at the end of your existing script, so that the final script looks similar to the following, replacing the name of your global variable and name of the operation you want to run.

    RunOperation("<TAG>Operations/Send API Response</TAG>")
  8. The first and second operations should now run as an operation chain. When a Salesforce outbound message is received, an acknowledgement will be sent back to Salesforce.

Create Upsert Operation

Next you are ready to configure another operation that will write to the database. This operation will be set up to run on a successful run of the first operation (when a Salesforce outbound message is received). 

  1. Return to the Operations tab and select your first operation. Right-click on the operation or on the down arrow next to the operation title, and select On Success > Operation > Create New Operation. In the popup, select Transformation as the type. Then click Continue. A new operation will display, connected to the first operation. Double-click on the operation name to rename it (e.g. "Upsert Oracle Account").
  2. Within the new operation, double-click the Source icon and select the exist global variable source that was created for use in the script from the first operation. This is the API request that will be used for the upsert.

    EXAMPLE: In the example, we selected our global variable, named "API Account Request."
  3. Within the new operation, double-click the Target icon and configure for your desired final target. Select an existing target that is configured for the Salesforce data that you are pulling, or create a new target. See additional instructions for targets under Targets.

    EXAMPLE: In the example, we use an Oracle database as the target.

  4. Within the new operation, double-click the Transformation icon in the operation and select the button Create New Transformation. The Transformation Wizard will open. 
    1. On the Name screen, give your transformation a Name (e.g. "Upsert Oracle Account"). For Source, choose SOAP/WSDL Request. Click Next to continue.
    2. On the Source screen, select the same WSDL that you used earlier in this process. It should be listed under "Select an existing WSDL file." Click Next to continue. 
    3. Unless modifications are necessary, click Next and Next again to advance to the Target screen. Since we are using a database as the target, click the button to Download List of Tables. Filter or look through the Available Tables and select the one you want to use, then use the arrows to add it to the Selected Tables list. Click Next to continue.
    4. Next, choose the Insert/Update Mode that fits your needs. Insert/Update is for new records and record updates, Insert Only is for new records only, and Update Only is for record updates only. Then click Finish at the bottom of the screen.

      EXAMPLE: In the example, we chose Insert/Update (upsert) because we want to create new records and update existing records.

  5. The Transformations tab will open, allowing you to create your mappings by dragging and dropping from the source (left side) to the target (right side). After you create the mappings, be sure to save.

    NOTE: The red text in the image below indicates a required field; however, it's OK that this field is not mapped because the ID field will be generated on the database side.

  6. Return to the Operations tab where you should see your fully configured chain of operations. You are now ready to deploy the project to your selected Harmony Environment. Click the deploy icon. 

    NOTE: Don't stop here. There are several steps to complete after deploying!

Step 3 – Create Custom API (Jitterbit Web Management Console)

Now that the project is deployed, you can create your custom Jitterbit Harmony LIVE API that will be exposed to receive the outbound messaging data from Salesforce.

  1. Log into the Web Management Console and go to Menu > API Management > Custom API.
  2. Click the button New Custom API Service. On the resulting page, the following fields were configured for the example used in this demonstration. Refer to Harmony LIVE API Platform for additional documentation on all available options.
    1. Under Summary, the following fields were configured.

      • Environment: Use the dropdown to select the environment where your Jitterbit Studio project containing the operations above was deployed. 
      • Name: Enter a name for your custom API.
      • Service Root: Enter a name that will be included in the exposed API URL in the format of https://BaseURL/Environment/ServiceRoot. This field will be prepopulated based on the API name you provide, although you can change it here if desired.
    2. Under Assigned Operations, the following fields were configured. When all fields are filled out, click the Assign button to add the operation to the list.

      • Method Type: Use the dropdown to select the type of method.
      • Project: Use the dropdown to select the name of the Jitterbit Studio project containing the operations you deployed above.
      • Operation: Use the dropdown to select the desired operation within your Jitterbit Studio project.
      • Response: Select the type of response.
    3. All other settings are kept as default for this example. Click Add at the bottom of the page to create the new custom API.
  3. After your custom is created, you will now see it listed in a table on the API Management > Custom API page. Under the Description column, the custom API URL is provided. This is what you will need to use to update the Endpoint URL in Salesforce.

Step 4 – Update the Endpoint URL (Salesforce)

Now that you have the URL from your custom API, you need to update the Endpoint URL on your outbound message in Salesforce to use it.

  1. Log in to your Salesforce account and open your Outbound Messages.
    • Go to Setup > Process Automation > Workflow Actions > Outbound Messages.
    • Or, from Setup, use the Quick Find box to find Outbound Messages.
  2. You should be on the screen showing All Outbound Messages. Click on the name of the outbound message you previously set up to view its details.
  3. Under Workflow Outbound Message Detail, click the Edit button. You can now replace the dummy URL entered in the Endpoint URL field with the actual URL of the custom API you just created. Click Save to update.

Step 5 – Activate Outbound Message Trigger (Salesforce)

You are now ready to turn on the rule that triggers the outbound message to Jitterbit. 

In Salesforce, return to your Workflow Rules and click on the rule you would like to use. Then click the Activate button to activate the trigger.

Other Ways to Configure Outbound Messages

The approach described on this page using a custom Jitterbit Harmony LIVE API is the recommended approach to configuring outbound messages. An additional example using a custom Jitterbit API is provided at Integration Pattern for Change Data Capture Using a Real Time and Event Driven Method.

An additional approach to configure outbound messages uses Hosted HTTP Endpoints. Refer to Configuring Outbound Messages with Hosted HTTP Endpoints for additional information.

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Last updated:  Jun 09, 2017

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