This error message occurs while trying to log in to Jitterbit Studio or Jitterbit Cloud Data Loader. Follow the steps below to troubleshoot what is causing the error to occur.
NOTE: Any of the Java Keytool commands presented in this document may be used for Jitterbit Studio, Jitterbit Cloud Data Loader, or Jitterbit Agent by substituting the home directory for the product you are working with. If the default is accepted during installation, the home directory will be one of:
Verify that you can log into the Jitterbit Management Console from the same desktop machine that the Jitterbit Studio Is running on.
Jitterbit Studio and Jitterbit Cloud Data Loader should be running on the Java version that is installed with the product.
<Jitterbit Studio Home>\configuration\client.properties in a text editor.
Search for "JRE_HOME" in the file for instructions
client.properties file has not been modified to point to a different Java version.
Verify if your browser is using a proxy server (such as Websense), a web filter (such as zScaler), a SSL inspection service on outgoing connections (such as Websense or zScaler) or a VPN (such as Pulse Secure) and make sure the correct Jitterbit sites are included in the IP whitelist.
The error frequently occurs when a signed SSL or CA xxxxxxx.cer certificate is not located in the Jitterbit Java KeyStore. The error will also occur if a SSL inspection service, web filter, proxy server, or VPN changes which certificate is used and the certificate is not located in the Jitterbit Java KeyStore.
\jre\lib\securityfolder that Jitterbit included in the product installation.
\jre\lib\securityfolder that Jitterbit ships with the product each time you upgrade or re-install Jitterbit.
\jre\lib\securityfolder that Jitterbit ships with the product..
keytool -list -v -keystore cacerts
<Jitterbit Studio>\jre\lib\security\, follow the steps below.
The Java Keytool Command is:
> <Jitterbit Studio Home>\jre\bin\keytool -importcert -trustcacerts -alias <alias> -file <certfile> -keystore "<Jitterbit Agent Home>\jre\lib\security\cacerts"
This example is a Websense certificate in Cloud Data Loader. In this example, the Websense certificate file was first copied into
Additional KeyTool command resources:
First, be certain which JRE or JDK is being used to run your program. On a 64-bit Windows 7, there can be quite a few JREs. Process Explorer can help you with this, or you can use this Jitterbit script command:
JAVA_HOME\lib\security\cacertsto another folder.
cacertsback to its original location (
<Jitterbit Studio Home>\configuration\client.propertiesin a text editor
STARTUP_ARGUMENTS property to:
STARTUP_ARGUMENTS='-Djavax.net.debug=ssl:handshake -Xms512m -Xmx1024m -Djava.util.Arrays.useLegacyMergeSort=true'